Amazon.com Inc. has reached a settlement, which plaintiffs counsel estimates to total $1 billion, in consumer fraud class action litigation targeting its return policy.

Refund fraud is part of the broader problem of return fraud, and both have long plagued physical retailers. But e-commerce transactions have grown rapidly since the COVID-19 pandemic, making up 28% of ...

A number of other major retailers also have big changes on tap for the holiday season. Retailers balance customer-friendly return policies with rising costs and increasing return fraud. Major ...

Refund fraud is part of the broader problem of return fraud, and both have long plagued physical retailers. But e-commerce transactions have grown rapidly since the COVID-19 pandemic, making up 28% of ...