EVP Communications has launched a Hybrid Answering Service that combines AI-powered call automation with live, ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced new real-time contact center innovations to make agents ...

iPhone users can activate the emergency features by opening settings, typing ‘emergency’ in the search bar, and clicking on ...

Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

“The operation of one call center (including both automated and live capabilities) for the benefit of one company in one industry does not remain static. Changes to a call center involving system ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Americans receive tens of millions of unsolicited automated calls and texts each day, often intended to dupe them into forking over personal information or money. That's the thrust of a new report by ...

Keeping your phone safe from AI scams is important, as scam calls can be maddening. But if you have an eligible iPhone that's up to date, you have access to a new iOS 26 feature that automatically ...