More tablet pc news from the vertical markets, this time from the automotive industry. From The Auto Channel, we get word of some new tablet pc based customer service software. A new generation of ...

J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

We have all heard about situations when road trip travelers who experience engine failures would have gotten stuck after calling the for help line; they would go on and on waiting in a long queue or ...

Some companies—the proactive ones—don't wait for a problem to arise before investing in new technology. Often, it's a commitment to delivering great customer experience that drives their technology ...

If I were to make the mistake of asking whether you look forward to having your car serviced at an auto dealership, I expect you’d look at me as if I’d just grown horns. This isn’t necessarily your ...

TROY, Mich.: 9 March 2023 — The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...