Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

Cornell University researchers discovered that narrative-only feedback is considered the fairest by employees and gives a ...

Co-lead article author Christopher J. Cagna, PhD, postdoctoral fellow in the Center for Traumatic Brain Injury Research at Kessler Foundation, explored the value of feedback for learning, offering new ...

Feedback can make or break a professional, when offered constructively it can be both uplifting and beneficial yet for many ...

As an employee, it can feel disheartening to receive a “not meeting expectations” assessment on your performance review, but with help from your manager, you can take steps to course-correct and make ...

In HR and talent management, Performance Improvement Plans (PIPs) have long been the standard approach to addressing performance issues. Ostensibly designed to help employees improve, PIPs often serve ...

New research reveals how low confidence drives feedback-seeking, enhancing learning with insights for education and rehabilitation strategies. A new study from co-lead author Christopher J. Cagna, PhD ...