Setting up a new billing system for Seattle City Light and Seattle Public Utilities customers took longer and cost more than originally estimated because of unrealistic scheduling and other factors, ...

The Los Angeles Department of Water and Power relied on ineffective project managers and inexperienced consultants when it developed a new customer service billing system that proved a catastrophe, ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...

Seattle’s new billing system for its public-utilities customers will launch a year or more behind schedule and cost at least $34 million more than initially projected. The project to build a new ...

SEATTLE - A new utility billing system is millions over budget and months behind schedule. Some city council members showed frustration Monday, saying that no one ever made the problems clear to them ...

Any business interested in growth needs to automate. In today's connected world, digital workflows and machine learning are streamlining business and transactional processes, making them more ...