What business leaders call “customer loyalty” is actually something very different: instinctive brand preference. As part one of this series explained, instinctive preference is a positive bias toward ...

According to eMarkter, most American 20- and 30-somethings have joined a brand-sponsored online community. A survey by the global public relations firm Edelman recently found that 90 percent of ...

Brand preference can be a challenge as consumer culture changes quickly and the strongest brands tend to move at the speed of consumer culture. Brands are expected to take a point of view on topics ...

The COVID-19 pandemic and recent racial justice issues have changed the brand preferences of 45% of consumers, according to a new report from communications firm Ketchum. The report identified four ...

We tested whether brand-facilitated conversations could decrease the polarization of opinions — and our findings indicate they can. Research has shown that people perceive brand preferences, like ...

NEW YORK, July 22, 2020 /PRNewswire/ -- As Americans continue to cope with the uncertainty of health risks, economic downturn and restrictions in day-to-day living caused by COVID-19 and intensified ...

Established brands can fall into a rut of talking, marketing and thinking about themselves in a certain way. However, a brand's positioning drives most business decisions and actions, including those ...

The true drivers of brand preference are hidden from view. Most current marketing approaches don’t reveal them. Companies are spending millions of dollars to understand consumer motivations but still ...

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact ...

Piper Sandler's report is a closely watched barometer of teens' consumer behavior, with its latest edition underscoring some ways a tumultuous 2020 has impacted the group's shopping habits and brand ...