The problem most businesses face isn't that agents aren't smart enough; it's that the business often isn't legible enough to ...

As digital transformation redefines business landscapes, cloud adoption has become integral to this shift. But this critical move can be challenging, so it necessitates a robust approach to help ...

Innovation is not about creating something entirely new; it’s about transforming existing products into a unique solution to address a real-world problem. Process innovation cannot be achieved unless ...

Adi Klevit, an Entrepreneurs’ Organization (EO) member in Portland, Oregon, is the co-founder of Business Success Consulting Group, which helps leaders create and document custom processes and ...

The convergence of the Internet of Things (IoT) with Business Process Management (BPM) is redefining how organisations operate by integrating real-time data from myriad connected devices into ...

Buckle up! We’re about to dive into a revolution that’s poised to rev up the business world faster than a turbocharged Formula 1 race car engine. First things first: business process automation is no ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

Many organizations are investing in AI to improve efficiency and decision-making, yet they struggle to see meaningful impact. The problem? Their underlying business processes weren’t designed for AI.

Business Process Reengineering (BPR) is a management approach that aims to redesign and optimize business processes within an organization. Its mission is to achieve significant improvements in ...