Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

CRM users in 2025 could easily describe their experiences as a struggle to extract real, tangible value from sophisticated systems, often hampered by fundamental human and operational issues. Whether ...

We recently published a list of 10 AI Stocks Taking Wall Street by Storm. In this article, we are going to take a look at where Salesforce, Inc. (NYSE:CRM) stands against other AI stocks taking Wall ...

Insightly’s 2025 report showed a gap between the potential of customer relationship management in the AI era and how teams use the systems. Customer relationship management systems are a core ...

Columbia Threadneedle Investments, an investment management company released its “Columbia Threadneedle Global Technology Growth Strategy” second quarter 2024 investor letter. A copy of the letter can ...

Artificial Intelligence (AI) seems to have weaved itself into almost every aspect of business software in recent years and CRM is far from the exception. From business behemoths Salesforce to small, ...

Fullpath has taken artificial intelligence into the CRM. The dealership customer data platform has launched the Agentic CRM, ...

Dozens of new tech providers have entered the wealth management space in the past few years largely thanks to rapid developments in artificial intelligence that promise advisors greater workflow ...

Those who know me are aware that I have been working with artificial intelligence for the better part of 10 years (which makes me an old man in terms of AI). And while there are certainly benefits to ...

Despite predictions that AI would be standard in CRM by 2025, new research from Workbooks suggests AI adoption is still lagging inside many CRM systems — especially in the mid-market. The company ...

Businesses of all sizes rely heavily on their CRM software to simplify data management and provide powerful tools for tracking leads, clients, and customer interactions. But there’s a big problem: ...