Omilia, the global leader in Self-Learning Agentic CX, and Atento, one of the world’s largest providers of customer ...

AI agents were supposed to be the shiny new heroes of customer experience. In 2026, they’re just as likely to be the reason your CFO cuts the budget and your CIO can’t sleep. But the problem isn’t ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Unlike one-dimensional AI agents, Mpower Agents are uniquely built to work across the entire enterprise – front, middle and back office – to automate complete journeys, not just conversations HOBOKEN, ...

Peak CX-AI leverages natural language capabilities in Amazon Lex to deliver enhanced customer service and positions Apex Systems as a key player in the Agentic AI market Apex Systems is pioneering a ...

The AI revolution isn't coming — it's here. ChatGPT has made AI mainstream, driving companies into a fierce race to deploy AI agents for customer experience (CX). The promise is massive, but the ...

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.

Enterprise CX impact. Senior IT and CX leaders gain potential for improved accuracy, compliance and trust in AI-driven customer interactions. Genesys and Scaled Cognition announced a strategic ...

Calabrio, the workforce and conversation intelligence company, today announced the Calabrio Omni Agent Intelligence, already in the market and available for Calabrio ONE customers. This new omni-agent ...

Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents, contact centre ...