Contact centers and communication systems are evolving, and organizations must adapt to meet the needs of employees and citizens alike. An on-premises contact center leaves organizations relying on ...
WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to drive business improvement, today announced new integrations with Genesys Cloud CX and Amazon Connect, ...
SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, today announced an exclusive partnership with Google Cloud enabling businesses around the world ...
Once you move to a cloud communications platform, should you care what goes on in the vendor’s cloud? The question reminds me of a story a colleague once shared about his teenage son trying to use his ...
Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...
Verint is betting on a vision of next-generation Contact-Center-as-a-Service (CCaaS) that focuses on bots to lower the cost of interactions, increase agent efficiency, and deliver better customer ...
CCaaS platforms will remain central to customer experience infrastructure and become more critical as agent roles evolve. They now account for a large percentage of the workforce engagement management ...
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