LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow ...

Responding to customer feedback is critical for an effective voice-of-the-customer (VoC) program, yet far too few companies have a systematic way of doing so, according to Forrester Research. Only 61 ...

Or, keep making the same mistakes. Your call. In control theory, a feedback loop returns an output to a control device in order to provide data to inform future outputs from the control device. This ...

With employee engagement sinking to a staggering 10-year low, cultivating an engaged and effective team is more important than ever. Data analytics have become a key part of the solution: companies in ...

Dom Nicastro, editor in chief at CMSWire, sat down with Deborah Bearden, enterprise customer experience manager at Simmons Bank, to talk shop on all things CX, from closed-loop feedback and associate ...