Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...
NEW YORK, Oct. 1, 2024 /PRNewswire/ -- LivePe rson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, today announced the launch of the LivePerson Community, a new customer ...
Ask any contact center leader what’s standing in the way of transformation, and you’ll hear the usual culprits: outdated systems, legacy KPIs, siloed departments and change fatigue. But if you look ...
NEW YORK & NOIDA, India--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service ...
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