Smartz Solutions: More than just a CCaaS platform. Does your contact centre technology drive results – or just drain your budget? Here’s a bigger question: if you wanted to leave your current ...

When international brands look for the best places in the world to deliver exceptional customer service, South Africa is no longer a hidden gem. It is a proven global powerhouse. Over the past decade, ...

The UK contact centre industry enters 2026 facing a structural shift. For years, the sector relied on a high-volume, ...

Call Centre Technology, the UK`s leading converged solutions provider, has announced a six-figure order to supply Holiday Autos, the world`s largest leisure car rental broker, with cutting edge ...