CEO Dan Schulman said the company will deploy AI at scale to help it reduce complexity, anticipate customer pain points and personalize interactions.

Verizon is shifting gears as it continues to face a fleeing customer problem.

Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of ...

Google Cloud announced advancements in Verizon's customer experience through its collaboration focused on generative Artificial Intelligence (AI) technology. The integration of Google Cloud's AI ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

An Unlikely Alliance: Verizon's CX-Sales Winning Formula Season 1 - Episode 6 | September 4, 2024 Unlock the secrets behind Verizon’s approach to combining sales with customer experience for ...

Verizon now has the freedom to pull a lever that will make it more difficult for customers to switch phone carriers.

Verizon is the latest brand to unveil new generative AI-powered services designed to streamline various stages of the online and in-store telecom retail experience that are often fraught with friction ...

Skiadas noted that Verizon slashed just over 10,000 jobs by the end of 2025, which pushed the carrier’s total employee base ...

The new and improved myVerizon app puts an entire Verizon retail store in your pocket. Say goodbye to endless scrolling and confusing menus; the new myVerizon app delivers everything you need in ...