What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Deploy 5 autonomous AI agents for your small business. This guide covers lead capture, meetings, content & more. Learn to ...

Trust is built through genuine human connection, so AI should support human service — not replace it.

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

Enterprise software giant ServiceNow Inc. has inked a three-year deal with OpenAI Group PBC so it can integrate the ChatGPT maker’s most advanced artificial intelligence models into its platforms.

Freshworks has launched the next generation of its Freddy Agentic AI Platform at its Refresh event, which goes beyond traditional AI-powered service tools by not only answering questions but also ...

NiCE Ltd., a publicly traded provider of contact center software, today announced plans to acquire rival Cognigy GmbH for $955 million. Shares of NiCE rose more than 4% on the news. The jump may have ...

The robots are not coming—they’re already on your team. It’s no longer enough to be a people person. You need to be a bot ...

What truly separates us from machines? Free will, creativity and intelligence? But think about it. Our brains aren't singular, monolithic processors. The magic isn't in one “thinking part,” but rather ...