I had the misfortune of not only having to call Xfinity customer support, but also Truist customer support, both in the same week. Both calls went to the Philippines. For all I know, both calls may ...

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed by ...

This is a letter inspired by something that happened to my wife recently. She went to a national fast food chain restaurant that will remain nameless. When she got to the counter to order, the worker ...

Trying to solve a problem or get an answer over the phone from utility companies, banks and retail businesses is frustrating beyond reason. There would be fewer people out of work in this country if ...

In these days of disappearing "customer service," it was a pleasant surprise to work with Mary at the new Ace Hardware Store in Kalmia Plaza. I was looking for a new hedge trimmer and she was a ...