Last year I wrote an article questioning whether we should be using the term "customer technology" instead of "marketing technology." Frans Riemersma of Martech Tribe and the co-creator of the current ...

Opinions expressed by Digital Journal contributors are their own. Many companies struggle to provide consistently high-quality customer service, facing challenges such as slow response times, ...

Sandeep Kakani, an engineer by training and an innovator by nature, has carved a distinctive path in the medical device industry through his leadership at Align Technology. As the head of customer ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leading generative AI for customer support, has been recognized in Gartner's 2023 Cool Vendor in Customer Service and Support Technology report. This ...

Forge Technology Advisors (FORGE) has recognized the transformative potential of AI in customer service as it is integrating AI into contact centers. With expertise in both technology and financial ...

A bot doesn’t need to be one-size-fits all. Learn how to use bots with different training and personalities to provide more effective customer service. Customer service is only getting more time ...

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

A new framework restructures enterprise workflows into LLM-friendly knowledge representations to improve customer support automation. By ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

For game developers, especially smaller studios and scrappy teams, launching a great game is only the beginning. The real challenge starts when it goes live. You have to deal with bug reports, login ...