Add Yahoo as a preferred source to see more of our stories on Google. A one-time customer service worker at Jacksonville-based fintech giant FIS faces fraud charges that could put her and four ...

There is a growing and uncomfortable issue that we as a society need to address. It’s something that impacts some of our most important customer service workers, from those working in retail outlets ...

Across customer-facing jobs, workers regularly face the same frustrating behaviors, from entitlement to basic courtesy lapses. Others ignore instructions, overshare on calls, mishandle merchandise, or ...

C&S Wholesale Grocers plans to lay off some 76 workers across multiple states by mid-March, the company said in a notice filed last month with Hawaii state labor officials. The affected employees, ...