People who work in customer service have surely dealt or will deal with rude and unpleasantly rough customers. Although not every customer acts in this manner, people should consider the hardships of ...

There is a growing and uncomfortable issue that we as a society need to address. It’s something that impacts some of our most important customer service workers, from those working in retail outlets ...

Service workers are some of the hardest-working employees out there. Part of what makes their job so intense is the fact that they have to deal directly with customers almost all of the time. Some ...

Customer service workers often bear the brunt of other people’s worst moods. One shopper, who used to work retail herself, offered a small kindness that clearly meant more to one mistreated employee ...

But now, these workers are more fully taking on customer support cases. While they are receiving assistance from the U.S. workers, those I spoke to say this process has been challenging and ...