MELBOURNE, Australia & PORTLAND, Maine--(BUSINESS WIRE)--Mission Control, a leading, customer-centric Project Management and Professional Service Automation (PSA) platform, today released the findings ...

One response to my last article, “Why Top Management Must Change Fundamental Assumptions”, which highlighted Fred Reichheld’s new book, Winning On Purpose (HBRP, 2021), has been a requests for further ...

Opinions expressed by Digital Journal contributors are their own. Digital transformation has recently become a buzzword in the business world, garnering significant attention and reaching a market ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

MELBOURNE, Australia--(BUSINESS WIRE)--Mission Control, a leading, customer-centric Project Management platform by Aprika, today announced general availability for its February 2022 Release. New ...

In today’s fast-paced marketplace — where trends and technologies constantly evolve — one principle remains steadfast: customer satisfaction is the key to long-term success. A customer-centric ...

It’s not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets ...

The human element is the cornerstone of exceptional customer experiences (CX), as employees directly influence how customers perceive their interactions with the organization. According to Berry et al ...