Eighty-five percent of customer service leaders will explore or pilot customer-facing conversational generative artificial intelligence solutions this year, according to a survey by Gartner. The ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a partnership with Contact Center as a ...

How and why has my interest in Sprinklr shifted from CCaaS? In a conversation with Ragy Thomas, Founder and Co-CEO, Sprinklr, I hypothesized that enterprises are no longer making CCaaS decisions, they ...

In a rapidly evolving digital economy, companies are increasingly entering into collaboration agreements with “technology partners”—providers of customer-facing platforms—to deliver integrated digital ...

From sales and customer service, to retail and hospitality, employers in customer-facing functions are facing a challenging labor market. In fact, there are more job openings than candidates, so ...

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then ...

Customer data platforms (CDPs) first gained popularity among marketing users as the technology tackled the marketing function’s complex customer data management challenges. These challenges included ...

New partnership will help brands in the DACH (Germany, Austria, and Switzerland) transform their businesses with Sprinklr Service-- the first CCaaS solution offering enterprises support across 30+ ...