Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...

Guest expectations in the hotel industry have changed faster than ever before. Travelers now expect more than clean rooms and ...

Global hospitality technology company OYO has announced the launch of a virtual front desk solution for its partner hotels in the US. Powered by GPT-4, the solution will eliminate waiting time for its ...

The Kahala Hotel & Resort in Honolulu, Hawaii, recently announced the promotion of Joe Ibarra to resort manager and the appointment of Steven Tabiolo to director of front office operations. In his new ...