I got a press release from HP recently announcing the opening of its new service center in Conway, Ark. “The $28 million site will employ more than 1,000 employees and is evidence of HP’s continued ...

Rich was the editorial lead for CNET's Home and Wellness sections, based in Louisville, Kentucky. Before moving to Louisville in 2013, Rich ran CNET's desktop computer review section for 10 years in ...

It has happened to anyone who owns a computer. Invariably the machine hick-ups, and you find yourself on the telephone to tech support. You sit there for several hours getting routed to every customer ...