Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...
Most of us learned the Golden Rule as children: “Do unto others as you would have done unto you.” This timeless principle serves as an excellent foundation for customer service. When we apply it to ...
The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.
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