IT service management, or ITSM, is a term "that refers to implementing, managing and delivering quality services in the best possible way to meet the need of [and add] value to a business." To better ...

Does your business rely on technology, processes and people to operate faster, make data-driven decisions and react to threats and opportunities? Do your employees use cloud-based, business-driven ...

Many service desk staff believe their jobs will not be offset by artificial intelligence (AI) advancements, according to a survey of 323 IT service managers by IT service management community ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...