How IVR Analytics Fixes Call Flow Issues and Frees Up Agents Your email has been sent Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do ...

You're on page 2, See the latest articles on interactive voice response. Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then ...

Many firms are trying to determine the best ways to effectively implement self-service applications. Several have added Web-based tools and mobile apps to their customer- interaction portfolio.

Pindrop is working with enterprise software maker Nice to offer an integrated product for voice authentication, deepfake ...