Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

Interactive voice response (IVR) systems are communication systems, which provide automated telephone access to specified computer database information, while the new generation version can also ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Satish Barot is the Co-founder and Chief Technology Officer at Klearcom. He leads the company’s product innovation and technical strategy. While it may not be the first thought to spring to mind, ...

Communication is a world in constant changes. Some readers may remember a time when phone calls were the main tool that everyone used in order to get in touch with companies. These days, we have ...

Such recorded greetings, inviting a response via the caller’s touch-tone telephone keypad, are generated by interactive voice response (IVR) systems, which for two decades have been the principal ...

Dr. Dori Pekmezi, Associate Professor in the Department of Health Behavior, has been awarded a Research Project Grant (R01) of $3 million from the National Cancer Institute (NCI). Pekmezi's research ...

Rosen RC; Stephens-Shields AJ; Cunningham GR; Cifelli D; Cella D; Farrar JT; Barrett-Connor E; Lewis CE; Pahor M; Hou X; Snyder PJ PURPOSE: Patient-reported outcome (PRO) measures are essential for ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...