Even though the economy appears uncertain, geopolitics are volatile and inflation is trending in the wrong direction, a new report from McKinsey & Company shows that businesses might miss out by ...

The tech industry has created many new roles over the years, each designed to address specific challenges or opportunities. Chief Revenue Officers (CROs), for example, have proven effective by ...

Customer success teams across software companies monitor key metrics religiously—reviewing dashboards, logging customer interactions and celebrating progress. But here’s the uncomfortable truth: ...

Considering customer success software for your company, but not sure where to begin? Are you worried about how long it will take to get time to value? I have implemented customer success software four ...

It’s no secret that many technology companies have changed the way they approach customer experience and success. With the end of ZIRP (zero interest rate policy) in 2022 and 2023, budgets are much ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

NEW YORK, NY – January 14, 2026 – PRESSADVANTAGE – ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Good morning. Thank you for joining us today. I'm Mike Spencer. Today's session is going to be focused on providing an update on our customer momentum and customer success. As you heard yesterday on ...

The Customer Success Summit in Chicago takes place November 19–20, 2025, at Swissôtel Chicago. The event brings together senior professionals in customer success to explore how teams can deliver value ...

The Customer Success Summit San Francisco 2025 is scheduled for September 16–17, 2025, at the Hyatt Regency San Francisco Airport, located at 1333 Old Bayshore Highway in Burlingame, California, ...