Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

Knowledge management (KM) often involves navigating vast, complex information stores. Traditional search methods, which rely on limited keywords, can make finding precise answers a time-consuming ...

Knowledge is power in the business world. It is the driving force behind innovation, growth and success. But knowledge is not something that can easily be bought or replaced—it must be carefully ...

AI is transforming knowledge management, enabling organizations to deliver accurate information faster, to both customers and employees. In this webinar, experts from NiCE and Dialpad will share how ...

Ever since the inception of knowledge management, there have been varying definitions, connotations, and denotations of what KM means to the enterprise. Nearly all of them have relied on taxonomies ...

How building knowledge management into industrial AI early, while blending the best of GenAI and logic systems, can improve performance and efficiencies. Imagine a routine equipment alert on your ...

PARIS & MÖGLINGEN, Germany, September 11, 2025--(BUSINESS WIRE)--USU GmbH acquires Mayday, the leading provider of AI-powered knowledge management in France, thereby consistently driving forward its ...

COLORADO SPRINGS, USA: HDI, the leading professional association and certification body for technical service and support professionals, today announced it has earned the KCS Aligned v5 designation ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

For IT and support teams, a well-maintained knowledge base is the foundation of efficient service management. An extensive knowledge repository enables employees to quickly find answers to issues, ...