Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions and streamlining operations. However, I find that one of the most powerful ...

In the most successful apps, devices and software, form follows function. That's why demand has skyrocketed for user experience design experts. By earning your online master's degree in User-Centered ...

The importance of investing in a comprehensive UX process The essential steps in a comprehensive UX process Forward-thinking companies are embracing user experience (UX), but it can be challenging to ...

No matter what business you run, when you’re designing your website, you’re not really designing it for your business—you’re designing it for your customers. Users of your website need to be able to ...

Retail TouchPoints (RTP): How are you defining experience design, and why is it so important to today’s shopper journey? Paul Conder: Most design fields start and end with the final product: ...

Product and User Experience Design students work on physical products in the workshop. The new program combines physical and digital elements of user experience. (Katelyn Dayley) BYU’s industrial ...