Destination CRM

At Knowledge '24, ServiceNow Partners with Genesys and Adds GenAI Capabilities to Now Assist

ServiceNow today at its Knowledge 2024 customer and partner event in Las Vegas announced a partnership with Genesys, integrating the Genesys Cloud platform with ServiceNow Customer Service Management ...
Cybernews

BodySnatcher flaw lets attackers take over ServiceNow's AI agents

A critical AI security vulnerability, dubbed “BodySnatcher,” highlights how the growing power of AI agents within workflow ...
Microsoft

ServiceNow and Microsoft expand strategic alliance, combining generative AI capabilities to enhance choice and flexibility

New ServiceNow Now Assist and Microsoft Copilot integration brings the power of two generative AI assistants into one seamless enterprise experience LAS VEGAS — May 8, 2024 — Knowledge 2024 — Today at ...
CRN

ServiceNow, Microsoft To Integrate Their Now Assist, Copilot GenAI Platforms

‘ServiceNow and Microsoft are integrating Now Assist and Copilot, bringing the power of two generative AI systems into one seamless experience. This has been made possible by merging the intelligence ...
Nasdaq

ServiceNow Acquires Raytion to Enhance GenAI-powered Search and Knowledge Management Capabilities on the Now Platform

Raytion’s industry-leading information retrieval technology will enable unified real-time access to business-critical data across multiple enterprise sources for a more powerful, efficient, and ...
Diginomica

What Davies Group has learned since becoming an early adopter of ServiceNow’s generative AI tool, Now Assist

Davies Group has started using ServiceNow as an enterprise-wide operational platform and sees opportunity with generative AI. However, it has also exposed where it needs to improve to see the full ...
Diginomica

Knowledge ‘24 - ServiceNow brings new generative AI capabilities to its ‘platform of platforms’

ServiceNow CEO Bill McDermott kicked off Knowledge 2024 with a keynote that focused on leveraging the Now Platform to introduce further simplicity, using generative AI. ServiceNow today announced the ...
CRN

ServiceNow Partner Summit, Xanadu Release: The Biggest AI News

'Those kinds of really significant productivity savings deliver material cost savings to the business,' Amy Lokey, ServiceNow CXO, tells CRN. Agentic artificial intelligence. Improvements to the Now ...
No Jitter

No Jitter Roll: ServiceNow Makes Multiple Announcements at Knowledge 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: ServiceNow’s announcements from Knowledge ...
No Jitter

No Jitter Roll: ServiceNow Embeds Generative AI, Microsoft Says Copilot Takes Off Soon, NICE Adds New Features to CXone, Cresta Provides Gen AI Path for On-Prem Contact Centers

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: ServiceNow's Vancouver release, which introduces ...
Nasdaq

ServiceNow Named a Leader in the 2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the first ever 2024 Gartner® Magic Quadrant™ for AI Applications ...