The balanced scorecard is an analytical tool business leaders use to gauge organizational performance and refine long-term plans. Most scorecards have categories containing strategic and operational ...

I’ve always thought the delivery performance metric best reflects how well integrated the various functions are and how interdependent they all are if we expect to consistently perform at a high level ...

Operational planning is a critical part of a manager or small business owner's job in a small company. A company's leaders must set goals and develop a plan for work activities, or operations, ...