This is the first time Oracle is natively offering InQuira's pure-play knowledge management technology. Oracle is rolling out a new offering under its Service Cloud umbrella of products: Oracle ...

A new cloud-based knowledge management solution within the Oracle Service Cloud is has been launched to help organizations deliver a better customer experience, while reducing overall customer support ...

LOS GATOS, Calif.--(BUSINESS WIRE)-- Infogain, a leading provider of technology solutions and an expert in software platform engineering, was awarded a new contract with a Fortune 200 insurance and ...

Just two weeks after its annual OpenWorld user conference in San Francisco, Oracle has announced further enhancements to its cloud product set. Today, the company introduced Oracle Knowledge Advanced ...

eBay is using Oracle's Knowledge Management to help automate its customer service interactions. The short experiment has resulted in a reduction in handling times for service agents. It’s been ...