In today's rapidly evolving healthcare landscape, leveraging technology to enhance operational efficiency and patient outcomes is paramount. One conceptual model that helps healthcare providers ...

Driving customer value isn’t just about external focus. It also requires empowering our employees. When every employee is equipped with the right information and tools—increasingly AI-enabled—they’re ...

Paolacci, Gabriele; André, Quentin. Probabilistic Outcomes Are Valued Less in Expectation, Even Conditional on Their Realization. Management Science. Nov2024, Vol. 70 Issue 11, p7524-7536. Most ...

For many technology vendors, customer success is measured by how successfully the customer implements and adopts their products. At diginomica, we've long argued that this view is far too narrow — ...

Risk Exposure Reduction: By utilizing the platform's risk management capabilities, LogicGate has enhanced businesses' ability ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom, an applied AI company that helps organizations hire faster, develop better and retain longer, today announced Customer Obsession Day, an annual streaming event ...

When Etsy introduced a generative AI chatbot for customer service, satisfaction scores and sales declined. CEO Josh Silverman later described it as “one of the worst-performing experiments” of his ...