A growing number of big-name retailers are quietly charging customers to return online purchases — a shift that industry ...

Companies like Happy Returns accept box-free returns from a growing number of retailers at designated drop-off points, like ...

A processing company for boxless returns, Happy Returns, has rolled out a new artificial intelligence tool that helps detect ...

Even though its sales keep growing year after year, Costco is well-known for its lenient return policy. Customers return ...

Consumers are saving money by purchasing returned and overstocked items from third-party companies. Retailers are saving money by offloading returns through these companies, reducing the financial ...

The days of shoppers sending back unwanted or ill-fitting items for free are basically over as the holiday gift-giving season gives way to the gift-returning season. More than four in five merchants ...

When customers return items to Amazon, those products don’t always go back on the shelf. Depending on condition, demand, and ...

Companies' claim that these new charges are part of a trend among major brands to recoup the costs of return handling and restocking. Many major U.S. retailers are opting to charge fees for returned ...

Consumers will return $850 billion of merchandise this year, and in response 72% of retailers have started charging at least ...

Amazon is testing an unusual new twist on its returns network: self-serve kiosks inside Goodwill thrift stores, starting with 21 locations across the Seattle region. It’s a new way for Amazon ...