Every organization with a decent service desk has implemented a trouble-ticket system to effectively track problems, learn from them, improve productivity and generate reports on trends and metrics.

Patients experience fewer postoperative complications when a surgical safety checklist is used by their surgical team, reports the first large-scale review on the subject. By following a simple ...

Mistakes are inevitable in any industry. But in healthcare, they often come with a higher price tag and significant impact. One surprisingly simple strategy that has proven effective at minimizing ...

A large-scale review of surgical safety checklist use, published in the June issue of Anesthesiology, found patients experience fewer complications after surgery if a checklist is used by the surgical ...

An audit engagement is a critical exercise for stakeholders such as employees, owners, investors and lenders. For the sake of efficiency, auditors must focus on standard audit tasks; they can't focus ...

Have you ever spent hours preparing a big presentation only to find your laptop battery out of charge moments before speaking? Or perhaps you've tried to outsource time-consuming tasks in your ...

I recently created an audition checklist with a group of casting directors and producers, and used it as a guideline for one of my classes. It turned out to be a great experience on many levels. It ...