The cloud uptime debate rumbles on with Hewlett Packard promising their Cloud Object storage service will have at least 99.95% availability, with customers receiving service credits if it’s down. The ...

Email management provider Mimecast has experienced a UK-based outage due to a hardware network failure today, with customers being temporarily unable to send or receive emails. The first reports of ...

Cloud-computing provider 3Tera announced this week that beginning in April, its Virtual Private Datacenter service will offer a 99.999% SLA (service-level agreement). 3Tera stopped short of ...

Service Level Agreements (SLA) serve as a roadmap and a warranty for cloud services offerings. All cloud providers offer standard, one-size-fits-all SLAs that cover availably, performance, security, ...

As cloud adoption accelerates, organisations rely on Service Level Agreements (SLAs) to define expectations around availability, security, and performance, to access and process data or service use.