As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. "We had a bold goal of single-digit wait time on ...
The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report. The Social Security Administration’s leadership is claiming victory after the ...
Results that may be inaccessible to you are currently showing.
Hide inaccessible results