When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

While IT service desks now form the backbone of digital workplaces, organizations rarely designed them to operate remotely prior to the pandemic. However, with the inevitable rise of remote working, ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

If you ask for help from the IT Service Desk they may want to try to provide immediate help by a remote support tool called BeyondTrust. It is a remote support solution that allows the IT Service Desk ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Chrome Remote Desktop is easy to set up, but it’s also limited to relatively basic features. Paid ...

Remote desktop software is critical for many businesses, enabling users to access computers from a remote location. This can be incredibly convenient for a variety of reasons—for example, IT admins ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

How to share your desktop for remote support with Chrome Remote Desktop Your email has been sent When all other remote screen sharing solutions fail, you can always turn to Chrome Remote Desktop to ...

In-person support is available at the Ask IT Service Desk in the lower level of Smith Hall (view on map). You can also call (302) 831-6000, email [email protected], or submit a help request for technical ...