Life is a series of progressions. Take the transition from student to professional, for example. In school, our objective is to learn the fundamentals of a subject. When we start our careers, we aim ...

Metrics paves the way for investigations. For any service manager, the race to complete the investigation and resolve the issue is against the customers’ tolerance levels to a number of service ...

Efficiency in field service management is critical in helping companies streamline processes, increase revenue, and remain competitive in a fast-changing economic landscape. However, with so many ...

Pushing past the traditional targets and metrics for widely expected service deliverables, travel buyers and procurement professionals are shifting their focus to key performance indicators and ...

ORANGE, Conn.--(BUSINESS WIRE)--Avangrid, Inc. (NYSE: AGR), a leading sustainable energy company and a member of the Iberdrola Group, announced today improved customer service metrics across its ...

Measuring churn for an 'average user' significantly reduces the usefulness of the metric High churn means there is something wrong with the value proposition leading to a lot of customers deciding to ...

Amazon today announced the general availability of Lookout for Metrics, a fully managed service that uses machine learning to monitor key factors impacting the health of enterprises. Launched at ...