Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

Your organization's service desk serves a critical role in resetting passwords, resolving IT issues, and setting end-users up with the software they need. And as the ...

In today’s enterprise landscape, the CIO operates like a diversified business, managing multiple service lines. Traditionally focused on infrastructure, security and enterprise platforms, IT leaders ...

IT Service Management (ITSM) provides a structured approach to design, develop, manage, and improve IT services to align technology with business needs and to deliver value. Unlike merely focusing on ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the first ever 2024 Gartner® Magic Quadrant™ for AI Applications ...