In October, my colleague Carolyn Duffy Marsan reported on Cummins, an engine manufacturer in Columbus, Ind., that hit $12 billion in revenue this year. Much of its success was attributed to the ...

Every IT executive will tell you that delivery of quality IT services from a user point of view is their highest priority today. Much has been written recently about managing the quality of IT service ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Part I: Six Sigma for IT Service Management-What you need ...

Organizations aim to improve their processes’ efficiency and effectiveness by reducing waste, which creates a need for experts in project management frameworks and process improvement techniques such ...

Six Sigma is a widely used, data-driven, quality improvement process. Manufacturing uses a discipline called “Lean” (lean manufacturing) that focuses on process speed and efficiency. This process has ...

Six Sigma is largely touted in the business media. More than simply a concept, Six Sigma is a metric, a methodology, and a management system. Since its creation in 1986, it has gained such a solid ...

One thing I really like about the new edition of Juran's Quality Handbook: The Complete Guide to Performance Excellence by Joseph Defeo and J.M Juran is that the word "customer" is used 578 times. All ...

The concept of quality management is applied in business of all sizes and all types. It is a relevant in manufacturing as it is in health care or food services. Of course, quality means different ...

We have an awesome deal on the Lean Six Sigma & Quality Management Bundle in the Geeky Gadgets Deals store today, you can save a massive 96% off the normal price. The Lean Six Sigma & Quality ...

This is an approach to quality improvement based on the statistical work of Joseph Juran, one of two American pioneers of quality management in Japan. Sigma is a Greek letter used in mathematics to ...