McGill University provides funding as a member of The Conversation CA. McGill University provides funding as a member of The Conversation CA-FR. Customers contact companies regularly to purchase ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience. AI-powered customer interactions are rapidly evolving, with ...

(THE CONVERSATION) When it comes to inquiring about – ahem – certain products, shoppers prefer the inhuman touch. That is what we found in a study of consumer habits when it comes to products that ...