Ahmed Rehan Nasir is a contributor from Pakistan. With a Psych degree in hand, Rehan has a knack for picking apart anime and dissecting characters. When he isn't writing features, you'll probably find ...

Inbound phone support is a complex and challenging career for anyone to pursue. An agent is expected to walk a thin line between satisfying demanding customers and representing the interests of the ...

I was surprised to see a small message pop up in the bottom-right corner of my screen when I visited a Microsoft Support KB article. The message said – Try our new virtual support agent. Curious, I ...

Xbox Support Virtual Agent has been introduced by the console maker which makes use of AI and acts as a chatbot for solving gamers’ issues. The AI chatbot by Xbox is not available for everyone at the ...

June 4, 2025 -- Marketing and customer experience teams are under more pressure than ever – expected to deliver highly personalized, multi-channel champaigns with tighter timelines and fewer resources ...

The new operational troubleshooting agent is part of a planned suite of AI agents powered by the Adobe Experience Platform Agent Orchestrator. Expanding its planned suite of AI agents, Adobe ...