Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...

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Contact centers continue to evolve rapidly and a relatively new technology, WebRTC, promises to make it easier than ever to enhance customer support by enabling users of web browsers to support voice ...

TokBox today launched OpenTok for Customer Service and a number of new WebRTC-based services for OpenTok that will bring advanced audio and video chat capabilities to developers that aren’t natively ...

Though the technology has been around since at least 2011, businesses have only recently started to take advantage of web real-time communications (WebRTC). Between 2014 and 2017, the business ...

Contact centers are some of the most complex environments. It’s common for an interaction between caller and agent to go through 10 different systems, which in turn interact with another 20-plus ...

Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...