Did you miss something last week on CMSWire? Check out these brief summaries of our top stories from last week. Personalization has been an ongoing goal in marketing, and AI has made that even easier ...

Forbes contributors publish independent expert analyses and insights. A recent study by Harvard Business Review, conducted in collaboration with Tata Communications, reveals some unexpected news and ...

In today’s rapidly evolving healthcare landscape, account managers are playing a pivotal role in fostering profound connections with customers. Having spent over two decades consulting in the industry ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K ...

A fivefold spike in automated interactions is redefining what customer architecture needs to be. The window for experimentation is closing. By 2026, the landscape of customer interaction will be ...

There’s a reason voice tech keeps showing up in customer service. Talking is easier than typing for a lot of people. It feels quicker, less stiff, and usually more human, […] ...