Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

Federal News Network's analysis of federal workforce data reveals the agencies that had the steepest employee separations, whether voluntary or involuntary.

Forbes contributors publish independent expert analyses and insights. Manno writes on education, workforce training, and career pathways. “We just expanded the definition of college,” writes Kathleen ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Westfield State University announced new workforce development programs launching in March to address priority skill gaps across the Pioneer Valley and Western Mass. Employers across the region ...

Drexel University has developed a hospitality training program which brings Drexel’s faculty, external corporate partners, and industry experts under one custom training initiative to support, train, ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...