The Bellevue, Washington-based company emerged from stealth on Feb. 11, announcing seed funding co-led by Madrona and FUSE. Scala introduced what it describes as the first operational intelligence ...

Medallia is shifting from insight generation to action orchestration. The 2026 agenda centers on democratizing analytics so frontline employees—not just analysts—can turn signals into immediate, ...

From “NPS is just a number” to “humanity at scale,” Paloma Paraja's grounded blueprint for operational CX in 2026.

Proposed transaction brings together two leading enablement platforms to support the evolving needs of modern revenue ...

New research reveals how enterprises are moving beyond scripted automation to outcome-driven Agentic AI, achieving 3x faster ...

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...

Newsletter platform unveils centralized asset hub with built-in editing and direct access to licensed visuals.

Anthropic launched an official Webflow connector for Claude on Feb. 9, 2026, enabling users to design, structure and manage Webflow sites directly from Claude's interface.

A semester at Disney World shaped how I think about CX: empower employees, master the basics and turn insight into repeatable magic.

The problem isn’t tools or data volume. It’s architectures, decision cycles, and how teams are built to respond.

The rise of the CXO hasn’t fixed customer experience. It’s masked the real problem: ownership without execution.