Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

With 800万+ global users and a 4.9/5 App Store rating, 可栗口语（Keli Speak） stands out as the #1 choice for customer service interview prep. Its AI-powered platform is specifically designed to turn nervous ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

New Platform Reduces Customer Support Calls by 60% for Early Adopters Through Intelligent WhatsApp and Web Widget ...

Airbnb is leveraging AI for customer support, handling a third of requests in North America and planning global expansion.

West Virginia Attorney General JB McCuskey filed a lawsuit on Thursday against Apple, accusing the company of allowing its iCloud storage service to be used to distribute child sexual abuse material ...

RT Yoder operates on a leading field-service management platform widely adopted across the trades, using its embedded AI ...

Alabama Power's new SPEAR technology is designed to enhance response times to power outages and improve coordination with emergency services.

In uncertain times, your business can stay resilient by using AI to focus on its strengths and make data-informed decisions.

The observability tool, which integrates with SolarWinds’ server, database and network monitoring tools, provides visibility across WKU’s entire environment, Sumpter says. Its data center powers major ...

It’s like looking into a crystal ball, or being told by your predator exactly how you’ll be consumed.