As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Google Cloud’s lead engineer for databases discusses the challenges of integrating databases and LLMs, the tools needed to ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ...

“James” then asked our reader to fill in what he called a fictitious IBAN with the name Gavin attached to it – he sent us the ...

Dealing with terrible customers is part and parcel of being a McDonald's employee, but they can't stand these habits in ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process complex information, reason through nuanced problems, and take decisive action ...

Dec. 26 often passes unnoticed in the Philippines. After all, the lechon is still here, and the holiday lull has settled in.

Costco Wholesale Corporation remains an exceptional business, but its current valuation limits prospective investment returns ...

For his accomplishments, Eric Campione is being honored with a Louis R. Miller Business Leadership Award, which he will ...

Free spins seem rewarding because costless benefits avoid rational reasoning and create stronger emotional responses from ...

Clear, reliable audio is no longer optional, say Genevieve Juillard, CEO of IDC, and Chris Schyvinck, president and CEO at ...